Roaming and abroad – Mobile – Support

What is “Tusass Abroad”?

Tusass Abroad is our roaming service where you can use data, send text messages and make calls to and from more than 75 different travel destinations around the world without any extra fees. This also applies to the larger children's subscription.

Can I send MMS' to foreign numbers?

You can only send MMS to other greenlandic numbers and not to foreign numbers.

Some foreign operators may, however, pass on MMS to their customers through a link that can be viewed on the Internet

Why is “Tusass Abroad” only included in Tusass mobile subscriptions that cost more than DKK 499?

The roaming service “Tusass Abroad” is included in all Tusass mobile subscriptions, which costs DKK 499 per month and upwards, because it has to make business sense for future roaming costs that Tusass will be charged by other foreign operators in the future. The high cost customers previously had to personally pay for using roaming tariffs abroad, are now part of the subscription without adding extra costs to each customer using the service roaming abroad.

Will I be charged for making a call with “Tusass Abroad”?

You will not be charged for calling “Tusass Abroad” for as long as you are in Greenland or a country that is part of the “Tusass Abroad” zone and calling numbers from Greenland or other countries in that same “Tusass Abroad” zone. Keep in mind that the person you are calling may be charged if he does not have “Tusass Abroad” or is not part of other similar roaming services with other operators.

Will I be charged for making calls to Greenlandic numbers abroad?

You will not be charged for making calls when you are in Greenland or a ”Tusass abroad” country and call a Greenlandic phone numbers.

Will I be charged for receiving calls when I am in a “Tusass Abroad” country?

You will not be charged for receiving calls when you are in a ”Tusass abroad” country and you also have a “Tusass abroad” subscription.

Is the data speed the same abroad as in Greenland?

When roaming abroad, your telecommunications company must have an agreement on roaming with the individual local telecommunications companies in each country, and although it may surprise someone, roaming on 3G and 4G is individually agreed.

This means that even if roaming has been opened by a foreign telecommunications company, roaming is only possible on the 3G network.

We work hard to expand our agreements so roaming over 4G can be achieved.

Speed varies according to local conditions and local operators, so you should not expect to always get the same data speeds as in Greenland. But as it is right now, there will be a 3G connection.

What happens when I have used my data with “Tusass Abroad” abroad?

With Tusass Mobil you will like in Greenland still be able to continue to use data, however, at a much-reduced speed (32 Kbps). You will however receive your normal speed again as soon as you upgrade your subscription. Otherwise, you will have to wait until next month, where you will receive new and unused data to consume.

Are all types of calls and messages included with “Tusass Abroad”?

Calls with extra charges such as competitions, fundraising, specific service etc will not be covered by “Tusass Abroad” and you will be charged extra for such calls or messages. You will also always be charged for calling satellite phones.

Can I upgrade to “Tusass Abroad” when I am abroad?

You can upgrade to Tusass Abroad while you are abroad. Tusass Abroad applies immediately after you have completed upgrading and received confirmation by SMS.

If I travel outside the current “Tusass Abroad” zone, what will happen?

You can still use roaming as long as you have credit on your Tusass account. Charges are based on the applicable rates.

Click here to search for the country you want to see the rates for.

For how long can I make international calls from Greenland with “Tusass Abroad”?

You can call unlimited to these travel destinations marked with purple from Greenland.

How much speech or text can I use within countries included in Tusass Abroad?

You can call or text unlimited when you are in these travel destinations. You can make calls to the same destinations as well.

How much data can I use abroad when I have “Tusass Abroad”?

You can use all or some of your monthly data when you are visiting these travel destinations. If you need more data, simply upgrade your regular monthly subscription with more data.

Which countries can I roam in without further payment?

You can call use data without further charges from Greenland to the following travel destionations and from these destinations back to Greenland.

Which countries can I call with “Tusass Abroad” without further payment?

You can call and use data without of charge from Greenland to these travel destinations and from these destinations back to Greenland.

In which countries can I use “Tusass Abroad”?

With Tusass Abroad 499 kr. subscription you can call and use data without extra charge from Greenland to the following travel destinations and from these destinations back to Greenland.

How do I get “Tusass Abroad”?

You can also get “Tusass Abroad” by purchasing a Tusass mobile subscription for a minimum of DKK 499. If you already have a subscription for a minimum of DKK 499, “Tusass Abroad” is automatically included in your subscription.

What does “Tusass Abroad” cost?

Tusass Abroad is an included service for all Tusass subscriptions that cost DKK 499 or more.

What does “Tusass Abroad” include?

Calls, data and texts are included in “Tusass Abroad”.

Minimum amount in Tusass account to be able to use talk time simcard abroad

You need to have minimum 50 DKK in amount in Tusass account to be able to use talk time simcard abroad.

Can I use Tusass Abroad when I am on a ship or on a plane?

No, Tusass Abroad does not cover roaming on ships or planes. Therefore, roaming charges may apply which are not included in your agreement.

We recommend that you switch on airplane mode on your device while traveling on ships or planes, as we may not have agreements with the carriers used on these networks to avoid unexpected charges.

What should I do if my mobile phone does not work abroad?

If your mobile phone does not work abroad, first try:

checking that roaming is enabled.
setting network selection to automatic
restarting the phone

The problem may be caused by the SIM card, settings, or lack of connection.

International Tariffs and Country Codes

The table below shows the prices and country codes for calls from Greenland to a country abroad.

Country	Country Code	Mobile / TUSASS	Costal Radio
		DKK/per min.	DKK/per min.
Afghanistan	0093	15,75	24,00
Alaska	001907	2,79	11,04
Albanien	00355	2,79	11,04
Algeriet	00213	3,64	11,89
Andorra	00376	2,79	11,04
Angola	00244	3,64	11,89
Anguilla	001264	2,79	11,04
Antigua & Barbuda	001268	2,79	11.04
Argentina	0054	3,64	11,89
Armenien	00374	2,79	11,04
Aruba	00297	3,64	11,89
Ascension	00247	15,75	24,00
Aserbajdsjan	00994	3,64	11,89
Australian Antartic Territory Bases	00672	15,75	24,00
Australien	0061	3,64	11,89
Bahamas	001242	2,79	11,04
Bahrain	00973	3,64	11,89
Bangladesh	00880	3,64	11,89
Barbados	001246	2,79	11,04
Belgien	0032	2,79	11,04
Belgien (mobilnet)	0032	3,64	11,89
Belize	00501	3,64	11,89
Benin	00229	3,64	11,89
Bermuda	001441	2,79	11.04
Bhutan	00975	3,64	11,89
Bolivia	00591	3,64	11,89
Bosnien/ Hercegovinia	00387	2,79	11,04
Botswana	00267	3,64	11,89
Brasilien	0055	3,64	11,89
Brunei Darussalam	00673	3,64	11,89
Bulgarien	00359	2,79	11,04
Burkina Faso	00226	3,64	11,89
Burundi	00257	3,64	11,89
Cambodja	00855	3,64	11,89
Cameroun	00237	3,64	11,89
Canada	001	2,79	11.04
Caymann Islands	001345	2,79	11,04
Centralafrikanske Rep.	00236	3,64	11,89
Chad	00235	3,64	11,89
Chile	0056	3,64	11,89
Christmas Island	00672	3,64	11,89
Cocos-Keeling Islands	0061	3,64	11,89
Colombia	0057	3,64	11,89
Comores	00269	24,00	22,50
Congo	00242	3,64	11,89
Cook Islands	00682	15,75	24,00
Costa Rica	00506	3,64	11,89
Cuba	0053	15,75	24,00
Cuba (Guantanamo)	005399	15,75	24,00
Cypern	00357	2,79	11,04
Danmark (til fastnet)	0045	2,79	11,04
Danmark (til mobilnet)	0045	3,64	11,89
Den Dominikanske Rep.	001809	2,79	11,04
Diego Garcia	00246	15,75	24,00
Djibouti	00253	3,64	11,89
Dominica	001767	2,79	11,04
Ecuador	00593	3,64	11,89
Egypten	0020	3,64	11,89
El Salvador	00503	3,64	11,89
Elfensbenskysten	00225	3,64	11,89
Equatorial Guinea	00240	3,64	11,89
Eritrea	00291	15,75	24,00
Estland	00372	2,79	11,04
Etiopien	00251	3,64	11,89
Færøerne	00298	2,79	11,04
Færøerne (mobilnet)	00298	3,64	11,89
Falklandsøerne	00500	15,75	24,00
Fiji	00679	15,75	24,00
Filippinerne	0063	3,64	11,89
Findland (incl. Ålandsøerne)	00358	2,79	11,04
Finland (mobilnet) (incl. Ålandsøerne)	00358	3,64	11,89
Forenede Arabiske Emirater	00971	3,64	11,89
Frankrig	0033	2,79	11,04
Frankrig (mobilnet)	0033	3,64	11,89
Fransk Guyana	00594	3,64	11,89
Fransk Polynesien	00689	3,64	11,89
Gabon	00241	3,64	11,89
Gambia	00220	3,64	11,89
Georgien	00995	3,64	11,89
Ghana	00233	3,64	11,89
Gibraltar	00350	2,79	11,04
Grækenland	0030	2,79	11,04
Grækenland (mobilnet)	0030	3,64	11,89
Grenada	001473	2,79	11,04
Guadeloupe	00590	3,64	11,89
Guam	001671	2,79	11,04
Guatemala	00502	3,64	11,89
Guinea	00224	3,64	11,89
Guinea-Bissau	00245	15,75	24,00
Guyana	00592	15,75	24,00
Haiti	00509	3,64	11,89
Hawaii	001808	2,79	11,04
Holland	0031	2,79	11,04
Holland (mobilnet)	0031	3,64	11,89
Hollandske Antiller	00599	3,64	11,89
Honduras	00504	3,64	11,89
Hongkong	00852	3,64	11,89
Hviderusland	00375	2,79	11,04
Indien	0091	3,64	11,89
Indonesien	0062	3,64	11,89
INMARSAT A	0087	34,75	43,00
INMARSAT B & M	0087	15,75	24,00
INMARSAT MiniM	0087	15,75	24,00
Irak	00964	3,64	11,89
Iran	0098	3,64	11,89
Iridium	008816	15,75	24,00
Irland	00353	2,79	11,04
Irland (mobilnet)	00353	3,64	11,89
Island	00354	2,79	11,04
Island (mobilnet)	00354	3,64	11,89
Israel	00972	3,64	11,89
Italien	0039	2,79	11,04
Italien (mobilnet)	0039	3,64	11,89
Jamaica	001876	2,79	11,04
Japan	0081	3,64	11,89
Jordan	00962	3,64	11,89
Kap Verde	00238	3,64	11,89
Kasakhstan	007	2,79	11,04
Kenya	00254	3,64	11,89
Kina	0086	3,64	11,89
Kirgistan	00996	3,64	11,89
Kiribati	00686	15,75	24,00
Kroatien	00385	2,79	11,04
Kuwait	00965	3,64	11,89
Laos	00856	3,64	11,89
Lesotho	00266	3,64	11,89
Letland	00371	2,79	11,04
Libanon	00961	3,64	11,89
Liberia	00231	3,64	11,89
Libyen	00218	3,64	11,89
Liechtenstein	00423	2,79	11,04
Litauen	00370	2,79	11,04
Luxembourg	00352	2,79	11,04
Macau	00853	3,64	11,89
Madagaskar	00261	3,64	11,89
Makedonien	00389	2,79	11,04
Malawi	00265	3,64	11,89
Malaysia	0060	3,64	11,89
Maldiverne	00960	3,64	11,89
Mali	00223	3,64	11,89
Malta	00356	2,79	11,04
Marokko	00212	3,64	11,89
Marshalløerne	00692	15,75	24,00
Martinique	00596	3,64	11,89
Mauretanien	00222	3,64	11,89
Mauritius	00230	3,64	11,89
Mayotte	00269	3,64	11,89
Mexico	0052	3,64	11,89
Midway	00697	3,64	11,89
Mikronesien	00691	3,64	11,89
Moldova	00373	2,79	11,04
Monaco	00377	2,79	11,04
Mongoliet	00976	3,64	11,89
Montserrat	001664	2,79	11,04
Mozambique	00258	3,64	11,89
Myanmar (Burma)	0095	15,75	24,00
Nanimia	00264	3,64	11,89
Nauru	00674	15,75	24,00
Nepal	00977	3,64	11,89
New Zealand	0064	3,64	11,89
Nicaragua	00505	3,64	11,89
Niger	00227	3,64	11,89
Nigeria	00234	3,64	11,89
Niue	00683	15,75	24,00
Nordkorea	00850	15,75	24,00
Norfolk Island	00672	3,64	11,89
Norge	0047	2,79	11,04
Norge (mobilnet)	0047	3,64	11,89
Ny Caledonien	00687	15,75	24,00
Oman	00968	3,64	11,89
Østrig	0043	2,79	11,04
Østrig (mobilnet)	0043	3,64	11,89
Østtimor	00670	15,75	24,00
Pakistan	0092	3,64	11,89
Palau	00680	15,75	24,00
Panama	00507	3,64	11,89
Papua Ny Guinea	00675	15,75	24,00
Paraguay	00595	3,64	11,89
Peru	0051	3,64	11,89
Pitcairn	00693	3,64	11,89
Polen	0048	2,79	11,04
Polen (mobilnet)	0048	3,64	11,89
Portugal	00351	2,79	11,04
Portugal (mobilnet)	00351	3,64	11,89
Puerto Rico	001787	2,79	11,04
Qatar	00974	15,75	24,00
Reunion	00262	3,64	11,89
Rumænien	0040	2,79	11,04
Rumænien (mobilnet)	0040	3,64	11,89
Rusland	007	2,79	11,04
Rwanda	00250	3,64	11,89
Saint Helena	00290	15,75	24,00
Saint Kitts & Nevis	001869	2,79	11,04
Saint Lucia	001758	2,79	11,04
Saint Pierre & Miquelon	00508	3,64	11,89
Saint Vincent & Grenadinerne	001784	2,79	11,04
Saipan (Northern Mariana Islands)	001670	2,79	11,04
Samoa, Amerikansk	00684	3,64	11,89
Samoa, Vest	00685	15,75	24,00
San Marino	00378	2,79	11,04
Sao Tome & Principe	00239	15,75	24,00
Saudi Arabien	00966	3,64	11,89
Schweiz	0041	2,79	11,04
Schweiz (mobilnet)	0041	3,64	11,89
Senegal	00221	3,64	11,89
Serbien & Montenegro	00381	2,79	11,04
Seychellerne	00248	3,64	11,89
Sierra Leone	00232	3,64	11,89
Singapore	0065	3,64	11,89
Slovakiet	00421	2,79	11,04
Slovenien	00386	2,79	11,04
Solomonøerne	00677	15,75	24,00
Somalia	00252	15,75	24,00
Spanien	0034	2,79	11,04
Spanien (mobilnet)	0034	3,64	11,89
Sri Lanka	0094	3,64	11,89
Storbritannien	0044	2,79	11,04
Storbritannien (mobilnet)	0044	3,64	11,89
Sudan	00249	3,64	11,89
Surinam	00597	3,64	11,89
Sverige	0046	2,79	11,04
Sverige (mobilnet)	0046	3,64	11,89
Swaziland	00268	3,64	11,89
Sydafrika	0027	3,64	11,89
Sydkorea	0082	3,64	11,89
Syrien	00963	15,75	24,00
Taiwan	00886	3,64	11,89
Tajkistan	00992	3,64	11,89
Tanzania	00255	3,64	11,89
Thailand	0066	3,64	11,89
Tjekkiet	00420	2,79	11,04
Togo	00228	3,64	11,89
Tokelau	00690	15,75	24,00
Tonga	00676	3,64	11,89
Tortola	001284	2,79	11,04
Trinidad & Tobago	001868	2,79	11,04
Tunesien	00216	3,64	11,89
Turkmenistan	00993	3,64	11,89
Turks & Caicos Islands	001649	2,79	11,04
Tuvalu	00688	15,75	24,00
Tyrkiet	0090	3,64	11,89
Tyskland	0049	2,79	11,04
Tyskland (mobilnet)	0049	3,64	11,89
Uganda	00256	3,64	11,89
Ukraine	00380	2,79	11,04
Ungarn	0036	2,79	11,04
Uruguay	00598	3,64	11,89
USA	001	2,79	11,04
Usbekistan	00998	3,64	11,89
Vanuata	00678	15,75	24,00
Vatikanet	00379	2,79	11,04
Venezuela	0058	3,64	11,89
Vestsahara	00212	3,64	11,89
Vietnam	0084	3,64	11,89
Virgin Islands (US)	001340	2,79	11,04
Wake	00695	3,64	11,89
Wallis & Futuna	00681	15,75	24,00
Yemen	00967	3,64	11,89
Zaire (Democratic Republic of the Congo)	00243	3,64	11,89
Zambia	00260	3,64	11,89
Zimbabwe	00263	3,64	11,89

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