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How do I know if my payment has gone through?
You can view the payment status under Payments in My Tusass. Once the payment has been completed, the status will be displayed as "Completed".
What happens if my order is cancelled due to a payment issue?
If the payment cannot be completed during the ordering process, we will automatically make up to five attempts to process the payment. If none of these attempts are successful, the order will be cancelled.
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